Shipping & Returns

Online checkout currently supports Canadian shipping addresses only. Within Canada, choose between Standard Shipping at $22.00 or Express Shipping at $40.00. Standard shipping is complimentary on Canadian orders over $150.00; express shipping remains a flat $40.00.

• Standard Shipping: Canada Post, 4-8 business days.
• Express Shipping: Canada Post, 1-3 business days.
• Orders are prepared before carrier handoff, then the selected shipping window begins after dispatch. Vinny Star Style pieces may require additional preparation time due to bespoke garment construction, quality review, or limited production handling.
• Customers outside Canada should contact us before purchase for a manual shipping quote based on destination, package size, carrier availability, and delivery timeline.

After an order is placed, a tracking number is assigned once fulfillment is ready. Customers are notified by email when tracking is available.

• Tracking is typically assigned within 24 to 48 hours after the order is placed unless additional preparation or verification is required.
• Customers are responsible for providing accurate shipping information before dispatch confirmation.
• The shipping email includes a tracking link for the order.
• Customers can also use Track Order with the order number and account email.

Returns must be requested within 7 days of delivery. Each request is reviewed before approval so the Vinny Star Style team can confirm eligibility, item condition, wear status, and the preferred resolution.

• Signed-in customers can open Account Orders, choose the order, and submit Request Return or Exchange.
• Customers who need help accessing their account should contact support with the order number and account email.
• Approved returns receive instructions by email; refunds are issued after approval and review.
• Items must be unworn, unwashed, undamaged, and returned in original condition with original packaging where applicable.
• Customized, altered, made-to-order, intimate, promotional, or final sale items may not qualify for return or exchange approval.

If an order has not updated, a package has an issue, or a return needs manual review, the Vinny Star Style support team can look it up directly.

• Include the order number for faster help.
• Add photos when reporting damage or incorrect items.
• Damage, missing item, or incorrect order claims should be reported within 48 hours of delivery confirmation.
• Use the contact form or contact@vinnystarstyle.com for special delivery requests, exchanges, or support assistance.